Request Replacement

Returns

• Returns are for Store Credit or Exchange only
• Returns must be made within 14 days of receipt only
• Please ensure that your return is in its original condition: items must be unwashed, unworn, and undamaged, with all tags still attached.
• All custom orders are final sale and not eligible for return or exchange.
• Items purchased on sale are not eligible for return. Sale items are those that are marked down on the website or purchased during promotions.
• Wallpaper is not not eligible for exchange or store credit, we encourage you to order a sample first to ensure that the color works for you.

We are a small, made to order business and we appreciate your adhering to our return policy with understanding!

We do not pay for return shipping and do not provide a return label.

Please ship returns to the following address:

Susan Albright
11326 Ocean Hwy Unit 2
Pawleys Island, SC 29585

If your item is over $100, we suggest that you ship with a method that provides tracking as we are not responsible for items we do not receive.

Exchange Process

If your item is eligible for an exchange:

• Please email us at info@shopsusanalbright.com to indicate what you would like to exchange the item for, or include a note with your item.
• If you request a store credit, you will receive a gift code via your email which you can use at checkout when ordering online.

Shipping

Orders are shipped to the continental US via USPS or UPS ground or priority.  Rates calculated based on shipping address, size and weight of package.

"Ready to ship" sizes will be processed and shipped out in 1-2 business days. Made to order items generally take anywhere between 2-6 weeks to be hand cut and sewn, please find more accurate times in the description of the individual item. Expedited orders may be possible, please contact us at susan@shopsusanalbright.com to inquire about timing and additional rush fees.

Do I need to make an appointment to come into the store?

• If you are interested in event wear for a specific occasion, we highly recommend making an appointment with us so we can assist you with finding the perfect outfit for the event and trying on the garments. You do not need an appointment to just browse or if you’re helping yourself to try on anything available on the rack.

• To make an appointment, please email us at info@shopsusanalbright.com with your availability, the date of the event, your size, and any specific styles you are interested in. Someone from our team will reach out to schedule ASAP!

I do not typically buy tailored clothing, what is the best way to determine my size?

• Our garments tend to fit more like “tailored” clothing since most of our items are made from 100% cotton, taffeta, or silk which offer little stretch. As a result, our sizing may be less forgiving compared to clothing made with knit fabric or spandex. Please take your body measurements at the bust, waist, and hips and compare with our size chart to find your best size. We have a number of sample sizes available to try on should you visit our shop.

Is my bra size equivalent to my bust size on your size chart?

• No, please do not use your bra size to determine your bust measurement. To measure your bust, run the measuring tape around your back, just under your shoulder blades, and up around the fullest part of your bust. The tape should just skim the bra in front.

Do you custom make the dress to my measurements?

• We do not custom make the dress to your measurements, rather, we can use your measurements to help you select the best fit within our size range. If you need assistance choosing your perfect fit, please send us a DM @shopsusanalbright or chat us on our website and we will happily assist you!

• We do not offer alteration services. If you think you need to have your dress taken in, let out or shortened, we recommend that you take it to your local tailor. 

How far in advance of my event should I place my order?

• We provide select sizes and styles in limited quantities that are ready to ship, however the majority of our clothing is made-to-order. For event wear, we recommend placing your order 2 months in advance to ensure your item is done in time. If timing is a concern, please reach out to our team who will be happy to help. Expedited orders may be possible for a fee.

Can you custom make me a dress?

• While we strive to provide a diverse selection to cater to various preferences, we do not offer custom-made dresses. Our focus is on delivering high-quality dresses that showcase timeless elegance. All styles are created in-house from sketch to muslin mock-up to exclusive patterns which are graded for our full size range.

• If you’re interested in commissioning a custom wedding or family toile, please reach out to susan@shopsusanalbright.com for consultation and pricing.

Do you sell your fabric?

• We do not sell our fabric on its own. Our fabric (with digitally printed signature prints and colors) is just as integral to a Susan Albright creation as the pattern, and until the two are put together by our skilled seamstresses, it is not a finished product available for purchase.

Can I pair a different color or print with another style or fabric in your collection?

• Susan carefully designs each piece with attention to material, color, and style to create a garment that serves both form and function. A number of choices have been made so that the print, color, and material work in harmony together, such that modifying any of these is not possible.