Shipping & Returns

Returns

• Returns are for Store Credit or Exchange only
• Returns must be made within 14 days of receipt only
• Please ensure that your return is in its original condition: items must be unwashed, unworn, and undamaged, with all tags still attached.
• All custom orders are final sale and not eligible for return or exchange.
• Items purchased on sale are not eligible for return. Sale items are those that are marked down on the website or purchased during promotions.
• Wallpaper is not not eligible for exchange or store credit, we encourage you to order a sample first to ensure that the color works for you.

We are a small, made to order business and we appreciate your adhering to our return policy with understanding!

We do not pay for return shipping and do not provide a return label.

Please ship returns to the following address:

Susan Albright
11326 Ocean Hwy Unit 2
Pawleys Island, SC 29585

If your item is over $100, we suggest that you ship with a method that provides tracking as we are not responsible for items we do not receive.

Exchange Process

If your item is eligible for an exchange:

• Please email us at info@shopsusanalbright.com to indicate what you would like to exchange the item for, or include a note with your item.
• If you request a store credit, you will receive a gift code via your email which you can use at checkout when ordering online.

Shipping

Orders are shipped to the continental US via USPS or UPS ground or priority.  Rates calculated based on shipping address, size and weight of package.

"Ready to ship" sizes will be processed and shipped out in 1-2 business days. Made to order items generally take anywhere between 2-6 weeks to be hand cut and sewn, please find more accurate times in the description of the individual item. Expedited orders may be possible, please contact us at susan@shopsusanalbright.com to inquire about timing and additional rush fees.