Shipping & Returns

Returns

Our pieces are made to order. If orders are placed in store, they are not eligible for exchange. Returns requested for online orders are for Store Credit or Exchange only.
In order to be eligible, returns must be made within 14 days of receipt only
Please ensure that your return is in its original condition: items must be unwashed, unworn, and undamaged, with all tags still attached.
All custom orders are final sale and not eligible for return or exchange.
Wallpaper is not eligible for exchange or store credit, we encourage you to order a sample first to ensure that the color works for you.
Orders placed online may not be cancelled after 24 hours.

We do not pay for return shipping and do not provide a return label.

If your order is eligible for exchange, please ship returns to the following address:

Susan Albright
551 Tuckers Rd Unit B
Pawleys Island, SC 29585

We are not responsible for items after we ship.

Exchange Process

If your item is eligible for an exchange:

Please email us at info@shopsusanalbright.com to indicate what you would like to exchange the item for, or include a note with your item.
If you request a store credit, you will receive a gift code via your email which you can use at checkout when ordering online.

Orders are shipped to the continental US via USPS or UPS ground or priority. Rates calculated based on shipping address, size and weight of package.