Blue and White Toile

Returns

• Our pieces are made to order. If orders are placed in store, they are not eligible for exchange. Returns requested for online orders are for Store Credit or Exchange only. 
• In order to be eligible, returns must be made within 14 days of receipt only
• Please ensure that your return is in its original condition: items must be unwashed, unworn, and undamaged, with all tags still attached.
• All custom orders are final sale and not eligible for return or exchange.
• Wallpaper is not eligible for exchange or store credit, we encourage you to order a sample first to ensure that the color works for you.
• Orders placed online may not be cancelled after 24 hours.

We do not pay for return shipping and do not provide a return label.

If your order is eligible for exchange, please ship returns to the following address:

Susan Albright
551 Tuckers Rd Unit B
Pawleys Island, SC 29585

We are not responsible for items after we ship.

Exchange Process

If your item is eligible for an exchange:

• Please email us at info@shopsusanalbright.com to indicate what you would like to exchange the item for, or include a note with your item.
• If you request a store credit, you will receive a gift code via your email which you can use at checkout when ordering online.

Shipping

Orders are shipped to the continental US via USPS or UPS ground or priority.  Rates calculated based on shipping address, size and weight of package. 

Do I need to make an appointment to come into the store?

• If you are interested in event wear for a specific occasion, we highly recommend making an appointment with us so we can assist you with finding the perfect outfit for the event, ensuring the proper fit and advising you on fabric selection. 

• To reserve your private atelier appointment, please click on the “Reserve Your Atelier Appointment” tab and select your preferred date and time. 

I do not typically buy tailored clothing, what is the best way to determine my size?

• Our garments tend to fit more like “tailored” clothing since most of our items are made from 100% cotton, taffeta, or silk which offer little stretch. As a result, our sizing may be less forgiving compared to clothing made with knit fabric or spandex. Please take your body measurements at the bust, waist, and hips and compare with our size chart to find your best size. We have a number of sample sizes available to try on should you visit our shop.

Is my bra size equivalent to my bust size on your size chart?

• No, please do not use your bra size to determine your bust measurement. To measure your bust, run the measuring tape around your back, just under your shoulder blades, and up around the fullest part of your bust. The tape should just skim the bra in front.

Do you custom make the dress to my measurements?

• We do not custom make the dress to your measurements, rather, we can use your measurements to help you select the best fit within our size range. If you need assistance choosing your perfect fit, please reserve a virtual atelier appointment and we will happily assist you!

• We are pleased to  offer alteration services at our atelier for our made-to-order gowns. We will advise you of the estimated cost for alterations when your order is placed in the atelier.  

How far in advance of my event should I place my order?

• For event wear, we recommend placing your order 3 months in advance to ensure your item is done in time. If timing is a concern, please reach out to our team who will be happy to help. Expedited orders may be possible for a fee.

Can you custom make me a dress?

• While we strive to provide a diverse selection to cater to various preferences, we do not offer fully custom-made dresses. Our focus is on delivering high-quality dresses that showcase timeless elegance. All styles are created in-house from sketch to muslin mock-up to exclusive patterns which are graded for our full size range.

• If you’re interested in commissioning a custom wedding or family toile, please reach out to susan@shopsusanalbright.com for consultation and pricing.

Do you sell your fabric?

• We do not sell our fabric on its own. Our fabric (with digitally printed signature prints and colors) is just as integral to a Susan Albright creation as the pattern, and until the two are put together by our skilled seamstresses, it is not a finished product available for purchase.

Returns

• Our pieces are made to order. If orders are placed in store, they are not eligible for exchange. Returns requested for online orders are for Store Credit or Exchange only. 
• In order to be eligible, returns must be made within 14 days of receipt only
• Please ensure that your return is in its original condition: items must be unwashed, unworn, and undamaged, with all tags still attached.
• All custom orders are final sale and not eligible for return or exchange.
• Wallpaper is not eligible for exchange or store credit, we encourage you to order a sample first to ensure that the color works for you.
• Orders placed online may not be cancelled after 24 hours.

We do not pay for return shipping and do not provide a return label.

If your order is eligible for exchange, please ship returns to the following address:

Susan Albright
551 Tuckers Rd Unit B
Pawleys Island, SC 29585

We are not responsible for items after we ship.

Exchange Process

If your item is eligible for an exchange:

• Please email us at info@shopsusanalbright.com to indicate what you would like to exchange the item for, or include a note with your item.
• If you request a store credit, you will receive a gift code via your email which you can use at checkout when ordering online.

Shipping

Orders are shipped to the continental US via USPS or UPS ground or priority.  Rates calculated based on shipping address, size and weight of package. 

Do I need to make an appointment to come into the store?

• If you are interested in event wear for a specific occasion, we highly recommend making an appointment with us so we can assist you with finding the perfect outfit for the event, ensuring the proper fit and advising you on fabric selection. 

• To reserve your private atelier appointment, please click on the “Reserve Your Atelier Appointment” tab and select your preferred date and time. 

I do not typically buy tailored clothing, what is the best way to determine my size?

• Our garments tend to fit more like “tailored” clothing since most of our items are made from 100% cotton, taffeta, or silk which offer little stretch. As a result, our sizing may be less forgiving compared to clothing made with knit fabric or spandex. Please take your body measurements at the bust, waist, and hips and compare with our size chart to find your best size. We have a number of sample sizes available to try on should you visit our shop.

Is my bra size equivalent to my bust size on your size chart?

• No, please do not use your bra size to determine your bust measurement. To measure your bust, run the measuring tape around your back, just under your shoulder blades, and up around the fullest part of your bust. The tape should just skim the bra in front.

Do you custom make the dress to my measurements?

• We do not custom make the dress to your measurements, rather, we can use your measurements to help you select the best fit within our size range. If you need assistance choosing your perfect fit, please reserve a virtual atelier appointment and we will happily assist you!

• We are pleased to  offer alteration services at our atelier for our made-to-order gowns. We will advise you of the estimated cost for alterations when your order is placed in the atelier.  

How far in advance of my event should I place my order?

• For event wear, we recommend placing your order 3 months in advance to ensure your item is done in time. If timing is a concern, please reach out to our team who will be happy to help. Expedited orders may be possible for a fee.

Can you custom make me a dress?

• While we strive to provide a diverse selection to cater to various preferences, we do not offer fully custom-made dresses. Our focus is on delivering high-quality dresses that showcase timeless elegance. All styles are created in-house from sketch to muslin mock-up to exclusive patterns which are graded for our full size range.

• If you’re interested in commissioning a custom wedding or family toile, please reach out to susan@shopsusanalbright.com for consultation and pricing.

Do you sell your fabric?

• We do not sell our fabric on its own. Our fabric (with digitally printed signature prints and colors) is just as integral to a Susan Albright creation as the pattern, and until the two are put together by our skilled seamstresses, it is not a finished product available for purchase.